Sharing Metrics and Return on Investment with Employers
Providing employers with clear, actionable metrics and insights into the return on investment (ROI) of workforce partnerships helps reinforce the value of these relationships. By sharing data on hiring success, employee retention, and productivity gains, workforce organizations enable employers to see the tangible benefits of their involvement. This transparency strengthens partnerships, drives engagement, and supports long-term collaboration.
Key Points of Alignment
Across workforce organizations, similar practices are used to communicate metrics and demonstrate ROI effectively. These shared practices help employers recognize the direct impact of workforce programs on their business success:
Regular Reporting on Hiring and Retention Outcomes: Many organizations provide employers with regular reports detailing key outcomes, such as placement rates, employee retention, and skill development. By offering transparent, quantifiable data, organizations help employers understand the effectiveness of their partnership and identify areas for future improvement.
Customized ROI Metrics Tailored to Employer Needs: Workforce organizations often tailor their metrics to align with each employer’s specific goals, such as tracking productivity improvements or training effectiveness. This customization ensures that the data is meaningful and directly relevant to the employer’s unique business objectives.
Feedback Loops to Guide Continuous Improvement: By creating feedback loops, workforce organizations encourage employers to share their insights on workforce program effectiveness. This mutual feedback supports ongoing improvements, ensuring that workforce programs continue to meet employer needs and deliver measurable results.
Unique Approaches
National Able Network: National Able Network takes a data-driven approach to ROI by offering employers customized dashboards that track the performance of hired candidates over time. These dashboards include metrics such as job performance, retention rates, and skill assessments, allowing employers to see exactly how program participants contribute to their workforce. National Able also conducts ROI review meetings with employers to discuss results, identify areas for enhancement, and strengthen the partnership. Read more here.
E&ES (Employment & Employer Services): E&ES focuses on interactive ROI reporting by organizing quarterly “Impact Meetings” with employer partners. In these meetings, E&ES shares metrics on hiring outcomes, productivity improvements, and training success, encouraging employers to provide feedback and share additional goals. This collaborative review process ensures that employers understand the value of the partnership and fosters a data-informed approach to continuous improvement. Read more here.
ScaleLIT/Level Up Campaign: Through their Level Up Campaign, ScaleLIT uses technology to offer real-time metric tracking via a mobile platform. Employers can access live data on metrics like employee attendance, retention rates, and productivity benchmarks, making it easy to monitor ROI throughout the partnership. This tech-enabled, real-time access empowers employers with insights into their workforce impact, promoting transparency and trust. Read more here.
Chicago Department of Family & Support Services (DFSS): DFSS takes a community-focused approach by sharing both individual and collective impact metrics that highlight the broader societal benefits of their workforce programs. DFSS reports on metrics such as job placement rates in underserved areas, community economic uplift, and contributions to local employment goals, allowing employers to see their role in supporting community development alongside business ROI. Read more here.
Cook County Bureau of Economic Development: The Cook County Bureau of Economic Development emphasizes long-term ROI by tracking metrics that reflect career advancement and workforce stability. They provide employers with longitudinal data, including promotion rates and employee retention over multiple years, showcasing the long-term value of their workforce investments. The Bureau also offers workshops on using workforce metrics to enhance internal talent strategies, reinforcing the strategic importance of workforce partnerships. Read more here.
