National Able Network
National Able Network employs a structured, balanced approach to follow-up communications, combining scheduled monthly updates with flexible, as-needed support. This approach ensures that employers are consistently informed about program outcomes, while also having direct access to account managers for timely assistance.
Monthly Email Updates on Key Metrics: Each month, National Able Network sends employers a summary email that highlights important metrics, such as candidate performance, retention rates, and ongoing development. This regular update provides employers with a snapshot of how program participants are contributing to their organization and reinforces the value of the workforce partnership. These emails are brief but informative, designed to keep employers engaged without overwhelming them with information.
Quarterly Phone Calls with Account Managers: In addition to monthly updates, National Able schedules quarterly phone calls with each employer partner. During these calls, account managers discuss employer satisfaction, gather detailed feedback on program outcomes, and address any questions or concerns. This regular phone-based follow-up builds rapport, deepens understanding, and gives employers a dedicated time to connect with National Able staff about specific needs or issues.
As-Needed Support for Immediate Concerns: National Able Network provides employers with direct contact information for their account managers, encouraging employers to reach out as soon as issues arise. This as-needed support allows employers to connect directly with a representative when they have urgent questions or concerns, ensuring that any potential problems are addressed promptly. This approach enhances trust and responsiveness, demonstrating National Able’s commitment to employer success.
Proactive Outreach for Employer Satisfaction: Beyond scheduled follow-ups, National Able conducts periodic satisfaction surveys to proactively gauge employer experience with the workforce program. Account managers review survey responses and follow up with any employers who indicate areas for improvement. This proactive approach helps National Able refine its services based on real-time feedback, fostering a continuously improving partnership experience.
