Gathering Data to Track Employer Metrics
Tools and methods used to track employer metrics, including data management systems that support informed decision-making and relationship-building.
Business Career Services Illinois
- Career Connect is the primary tool for tracking employer interactions, services, and outcomes.
This content is based on interviews or email correspondence with Deb Lawrence in 2024. This draft content has NOT yet been signed off by the organization.
Cara Collective
- Cara collects data from employer feedback, job seeker evaluations, retention metrics, and hiring outcomes to monitor partnership impact.
- Metrics are tracked in Salesforce, using meeting notes, participant feedback, and structured dashboards for real-time updates across employer touchpoints.
- Employer satisfaction data is used to refine candidate matching and enhance support services.
This content is based on interviews or email correspondence with Tim Loeffler in 2025. This content was approved by the organization in March 2025.
Chicago Cook Workforce Partnership
- As referrals are made, BRED Specialists maintain a tracking spreadsheet that holds pertinent employer information, including the number of placements with employers, types of positions, if benefits were offered, and the starting wages for the position.
- Employer information is entered into Career Connect either by external organizations referring an employer to The Partnership or by BRED Specialists following an initial interaction with an employer.
- Specialists use Career Connect to view employer interactions with other organizations within the network to ensure alignment. If an organization has a prior relationship with an employer, The Partnership will connect with that organization to coordinate further activities with the employer. This practice encourages collaboration within the workforce ecosystem.
This content is based on interviews and/or email correspondence with Claudia Cattouse and Tonya Cody-Robinson in 2024. This content has NOT yet been signed off by the organization.
City Colleges of Chicago
- Olive-Harvey uses spreadsheets and other tools to maintain metrics on student placements, reporting on progress for students at the first 30, 60, and 90 days following course completion.
- Olive-Harvey maintains data from hiring events that enable reporting on placements and outcomes for students and other attendees.
This content is based on interviews and/or email correspondence with Joachim Borha in 2024 and 2025. This content has NOT yet been signed off by the organization.
City of Chicago Department of Family and Support Services
- DFSS uses ECM (Enterprise Content Management), Excel spreadsheets, and other reporting tools to monitor delegate agency outcomes, including demographics, geographic data, and employment metrics.
- All stages of employer engagement are tracked, from initial contact to placement and retention.
- Limited capacity exists to analyze or utilize employer-related data for relationship building.
This content is based on interviews or email correspondence with Lisa Hampton, Chadra Lang, and Mark Sanders in 2024. This draft content has NOT yet been signed off by the organization.
City of Chicago Department of Planning and Development
- Employer data is initially tracked using spreadsheets, with milestones like training start dates and grant amounts recorded.
- Once approved, engagement data is moved to a centralized city database for ongoing tracking.
This content is based on interviews or email correspondence with Lijia Evariz in 2024. This content was approved by the organization in March 2025.
Cook County Bureau of Economic Development
- The Bureau currently collects employer metrics and tracks touchpoints; however, limited data management systems restrict their ability to do so comprehensively.
This content is based on interviews or email correspondence with Michael Thompson in 2024. This draft content has NOT yet been signed off by the organization.
Corporate Coalition
- Employer engagement is tracked using a shared Excel-based recruiting tracker, updated live by both the Corporate Coalition and Cara Plus. This document records employer interactions, status updates, and key findings.
- Meeting notes from employer interactions are stored in a shared drive, allowing both organizations to access discussions and decisions. These notes provide additional details beyond the recruiting tracker.
This content is based on interviews or email correspondence with Steph Dolan in 2025. This draft content has NOT yet been signed off by the organization.
Harper College
- Harper College is transitioning to Salesforce as its new CRM system for tracking employer engagement, replacing informal tracking methods.
- Employer agreements, student performance records, and hiring commitments are stored in electronic folders for long-term documentation.
- Spreadsheet tracking is used to document employer referrals, sources of employer outreach, and ongoing communications.
This content is based on interviews or email correspondence with Besa Sadiku in 2024. This draft content has NOT yet been signed off by the organization.
Illinois Division of Rehabilitative Services
- Engagement, referrals, and outcomes are documented in WebCM.
- Quarterly reports on successful placements, areas needing improvement, industry, employer, location, job role, and pay rate are prepared.
- Data is collected for federal reporting and internal performance evaluation.
This content is based on interviews or email correspondence with Biswa Phuyal in 2025. This content was approved by the organization in March 2025.
Mayor's Office for People with Disabilities
- A database is used to document job seekers’ interviews, placements, and referrals.
This content is based on interviews or email correspondence with Lauren Hooberman in 2024. This draft content has NOT yet been signed off by the organization.
Northern Illinois University Workforce Policy Lab
- Employer interactions are logged in Illinois WorkNet’s Navigator Tool, which integrates Dun & Bradstreet data.
- Weekly metrics are reviewed to track employer engagement.
This content is based on interviews or email correspondence with Jennifer Foil in 2025. This draft content has NOT yet been signed off by the organization.
Per Scholas
- Salesforce serves as the primary tool for tracking employer data, managing contacts, and recording notes to support informed decision-making and relationship-building.
This content is based on interviews or email correspondence with Kelsey Briggs-Dineen in 2025. This draft content has NOT yet been signed off by the organization.
Pyramid Partnership Inc
- Employer engagement and outcomes are tracked using a customized Customer Relationship Management (CRM) platform.
- Data collected includes placement rates, retention statistics, and employer satisfaction scores.
- Quarterly analytics reports are prepared to identify trends and areas for improvement.
This content is based on interviews or email correspondence with Kelly Brown in 2024. This draft content has NOT yet been signed off by the organization.
RiseKit
When employers complete information in the RiseKit software, the data is saved to HubSpot. This allows RiseKit to track detailed data about position needs and placement outcomes.
This content is based on interviews and/or email correspondence with Josh Glantz in 2024 and 2025. This content was approved by the organization in March 2025.
scaleLIT
- Airtable, a database platform that organizes and tracks employer interactions and key metrics, is used for managing employer interactions and tracking metrics.
This content is based on interviews or email correspondence with Becky Raymond in 2024. This draft content has NOT yet been signed off by the organization.
World Business Chicago
- WBC primarily tracks employer engagement through informal Google Docs and individual notes. Efforts are underway to implement a more structured tracking system.
- A new initiative in 2025 will focus on tracking employer engagement by sector, hiring needs, and workforce program participation. The goal is to develop a more data-driven approach to employer outreach.
This content is based on interviews or email correspondence with Tana Francellno in 2024. This draft content has NOT yet been signed off by the organization.
Points of alignment
This section provides an overview of practices that are similar across organizations.
Point #1
Several organizations utilize a Client Relationship Management (CRM) system or a database to manage employer data, while others maintain spreadsheets to organize employer information.
Point #2
Career Connect is a centralized information management system managed by The Chicago Cook Workforce Partnership that many organizations use to track referrals, interactions, and events.
Point #3
Organizations track employer metrics to inform internal decision-making and to gauge effectiveness.
Point #4
The metrics that are tracked vary by organization. Common metrics include placement rates, retention statistics, and employer satisfaction scores.
Point #5
Employer metrics may be tracked to demonstrate compliance with funding requirements.
