- CFL uses DocuSign as the primary means for collecting information from employers. By making necessary fields required on forms and accepting electronic signatures, many common errors have been eliminated. The process is faster and simpler for employers, while still allowing CFL to obtain the required information to meet funding requirements and guidelines.
- CFL formerly maintained an internal database to manage employer interactions. Since the information was also tracked elsewhere, maintaining the system added redundant effort and created an onerous process for managing grants. This administrative burden took time away from engaging employers and working directly with them. While the organization has since retired its internal system, it still faces challenges with maintaining information in multiple funder databases.
- A common challenge that CFL faces is employer retention. Maintaining employer relationships can be difficult, particularly when employers experience high turnover. CFL attempts to maintain at least two contacts with each employer, but this is not always possible when engaging smaller businesses.
- Business Services Representatives in the workforce would benefit from specific training that enables those in the field to better connect with employer partners and maintain relationships with them.
This content is based on interviews or email correspondence with Eileen Vesey in 2025. This content has NOT yet been signed off by the organization.
