Handling Challenges (City of Chicago Department of Family and Support Services)

  • Employers may have immediate needs for resources, while the workforce system struggles to prepare candidates in time or anticipate future job openings.
  • Challenges include logistical barriers (e.g., transportation), unrealistic employer expectations, and a lack of preparation for youth on their rights.
  • DFSS has limited follow-up capacity to track employer satisfaction or outcomes beyond the initial referral. This lack of structured feedback prevents iterative improvements in the employer engagement process.
  • DFSS aims to improve targeting and feedback loops but faces capacity limitations.

This content is based on interviews or email correspondence with Lisa Hampton, Chadra Lang, and Mark Sanders in 2024. This draft content has NOT yet been signed off by the organization.