Following Up via Phone and/or Email (SERCO)

  • Immediately following the first meeting, BSRs send a follow up email that includes flyers that explain the various services that are available and a 15-question Request for Information, which gathers basic organizational data necessary to determine the employer’s eligibility for different programs.
  • BSRs communicate eligibility to employers as soon as possible. If an employer is not eligible for a grant program, BSRs will notify them by email. BSRs prioritize timely communication with employers to establish trust and credibility.

This content is based on interviews or email correspondence with Ana Granados in 2025. This content has NOT yet been signed off by the organization.